Practice Update

Posted on:

We’re now using Total Triage for all GP appointment requests.

✅ Every request is reviewed by a clinician first

✅ Faster access to the right care

✅Reduced waiting times

📱 How to Submit a Request in the NHS App:

Log in to the NHS App.

Select Services at the bottom of the page.

Tap Contact your GP about a health problem.

You’ll see a message saying the service is provided by Accurx – press Continue.

Confirm your details.

Confirm that none of your symptoms are an emergency.

Enter as much information as possible about your symptoms.

Re-confirm your details.

Select whether you’d like a telephone call or text message about the appointment.

Choose to verify the form (optional).

Enter if there is someone specific you’d like to speak to.

Submit the request.

✅ You’ll receive a confirmation message once it’s sent.

🌐 How to Submit a Request on Our Website:

Go to www.balancestreetpractice.nhs.uk.

Click Appointments in the menu.

Select Submit a new request.

Choose I have a health problem or the section most appropriate for your needs.

Confirm that none of your symptoms are an emergency.

Enter as much information as possible about your symptoms.

Re-confirm your details.

Select whether you’d like a telephone call or text message about the appointment.